Frequently Asked Questions

Who is Lilla P?

Lilla P was founded with a vision to create sophisticated, timeless clothing that focuses on quality materials and impeccable fit. Our collections are designed for the style-conscious woman who values elegance, comfort, and longevity in her wardrobe.

What makes Lilla P unique?

We believe in minimalist designs, neutral palettes, and luxurious fabrics. Our pieces are versatile and crafted to last, making them ideal wardrobe staples season after season.

Where is Lilla P based?

We’re proudly based in New York City, where our designs draw inspiration from the city’s timeless sophistication and dynamic style.

What is Lilla P’s commitment to sustainability and quality?

We’re committed to sustainable practices wherever possible. Our materials and production methods reflect our dedication to reducing environmental impact. By prioritizing quality and timeless design, we create pieces meant to last, helping minimize waste and encouraging mindful consumption.

Do you offer free shipping?

Yes, we offer free ground shipping to the 48 contiguous US states on orders of $175 or more. Shipping will automatically become free during checkout when your order subtotal (before tax and after discounts) reaches at least $175.

Do you offer international shipping?

Yes, we do! At checkout, you’ll be able to select your country. Please note that shipping costs vary based on the destination, and additional taxes or duties are the customer’s responsibility.

How fast is shipping?

Orders placed before 2pm ET Monday-Friday (excluding holidays) typically ship the same day. During peak times, standard shipping may be delayed, but expedited orders will ship on time. Delivery generally takes 2-10 business days, depending on the destination. You’ll receive an email with tracking details once your order ships.

How can I track my order?

Once your order ships, you’ll receive an email with tracking details. Click on the tracking link to see your package’s status.

What happens if my package is lost or damaged?

If your package is lost or arrives damaged, please contact Customer Service at shop@lillap.com with your order number, and we’ll be happy to help resolve the issue.

What’s your return policy?

We gladly accept returns within 30 days for items in new condition that are not marked as final sale. For full details on our return policy, please visit our Return Policy page.

How do I start a return or exchange?

To initiate a return or exchange, visit lillap.com/returns, enter your order number and zip code, select the items to return, and follow the instructions. Once completed, download and print the prepaid UPS label and drop off your package at any UPS location.

Are there any fees for returns or exchanges?

A $7.95 fee applies to U.S. returns, and a $30 fee applies to Canadian returns. Exchanges are free of charge.

How do I exchange my items for another size or color?

To exchange an item, follow the return instructions and select "exchange" instead of "refund." Your new size will be shipped once the original item is in transit. If your requested exchange is unavailable when we process your return, you will be refunded, unless your exchanged item was for store credit only—in which case, a store credit will be issued. Please note that exchange items are final sale and cannot be returned.

Can I return or exchange items that were marked as store credit-only?

Items or promotions designated as “store credit only” can be returned for store credit or exchanged for another size or color in the same style. If your requested exchange is unavailable, we’ll issue store credit for the return.

Do you offer free returns?

As a small business, we’re unable to offer free returns, but exchanges are free! If you choose a refund, the cost of the return label ($7.95 for U.S. returns, $30 for Canadian returns) will be deducted from your refund.

How fast will I be refunded?

Once your return is processed, refunds should appear within 1-2 business days. Depending on your bank, it may take 3-5 business days for the refund to reflect in your account.

Are sale items returnable?

Sale items are returnable, but items marked "final sale" or "last call" are non-refundable and cannot be exchanged. Items or promotions that are returned for store credit only can be exchanged or returned for store credit.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, Apple Pay, and PayPal for secure, convenient payments.

Do I need to verify my billing information?

For some high-value orders or orders with different billing and shipping addresses, we may need to verify billing information to protect against fraud. We reserve the right to cancel any orders that appear suspicious.

Can I use two promo codes?

Only one promo code can be applied per order.

Why isn’t my promo code working?

If a code isn’t working, try typing it in rather than copying and pasting. If the code is still not accepted, it may be expired or invalid for your items. Feel free to contact us with any questions.

Do you offer price adjustments?

We offer price adjustments within 7 days of purchase on full-price items purchased without promo codes. Price adjustments are made once per order, and the item must be available at the time of the request to qualify. The price adjustment will be for the difference between the price paid and the current selling price. Adjustments will be issued as a store credit, which can be used online. Please note that price-adjusted orders become final sale and are not eligible for return or exchange.

Can I buy a gift card?

Yes, we offer digital gift cards, available here. They’re an ideal choice for sharing Lilla P’s timeless style with others.

How can I contact you?

For customer service inquiries, you can reach us through any of the following methods:

• Email: shop@lillap.com
• Live Chat: Available on our website during business hours
• Phone: (212) 242-7471
• Request Form: Submit a request here

Our customer service team is available from 9:30am-5:30pm ET Monday-Friday, excluding holidays. We aim to respond within 2 business days, though response times may be slightly longer during peak periods, such as holidays or major sales. For the quickest assistance, please contact us through only one method per inquiry.