Subtotal $0.00

Shipping, taxes, promo codes and/or gift cards will be calculated at checkout.

Frequently Asked Questions

Contact Information:

How can I contact you?

For wholesale or sales inquiries, please email info@lillap.com

For customer service inquiries, there are a few different ways you can reach us! 

Our customer service team is available from 9:30am-5:30pm ET Monday-Friday, excluding holidays. We’ll do our best to get back to you within 2 business days! Please note that our team responds to messages as quickly as they can, but sending the same message via multiple channels may slow them down (more messages to read through) We appreciate your understanding!

 

Shipping:

Do you offer free shipping?

Yes, we offer free ground shipping to the 48 contiguous US states on orders of $150 or more. Shipping will automatically become free during checkout when your order subtotal (before tax and after discounts) reaches at least $150.

Do you offer international shipping?

Yes, we offer international shipping! At checkout you will be able to select your desired country. We are unable to offer free international shipping at this time - please note that the cost of international shipping varies depending on the destination. Any additional taxes or duties are the customer's responsibility and will not be reflected in the amount paid to Lilla P.

How fast is shipping?

Generally, orders placed before 1pm ET Monday-Friday are shipped out the same day. You will receive an email with tracking information as soon as the order ships. Shipping can take anywhere from 2-10 business days depending on the destination, though we cannot guarantee delivery times except for 2-Day or Overnight options.

 

Promo Codes & Price Adjustments:

 

Can I use two promo codes?

No, promo codes cannot be combined.

Why isn’t my promo code working?

If a code isn’t working, we recommend typing it into the box instead of copying & pasting (sometimes this can pick up blank characters and cause errors). If this still doesn’t work, it’s possible the code is incorrect, expired, or it’s not applicable to the item you’re trying to purchase. If this happens, you can always reach out to us via email or live chat with the item you’re trying to purchase and the code and we will do our best to assist!

Do you offer price adjustments?

We do offer price adjustments for full-price orders (full-price items, with no promo code) within 7 days of purchase. Please note that price adjusted orders become final sale and are not eligible for return or exchange. We are also able to offer a gift card for the price difference in lieu of a refund. To request a price adjustment, please reach out to shop@lillap.com

 

Item & Sizing:

Do you have a size chart?

Yes, you can view our size chart here.

I’m between sizes! Which size should I order?

We recommend reviewing our size chart, which can be found here. Please note that this is just a guide, as no two bodies are alike. If you’re between sizes, either size should fit, so it comes down to your personal fit preference! 

Helpful hint: our product descriptions will often note if a style is oversized/relaxed or more fitted! Another thing to consider is that the items are photographed on the models as they are designed to fit - so if you'd like the product to fit the same way it fits the model, we recommend ordering your usual size.

The size/color I want of an item is sold out! Will you be getting more in?

There are only a few items that we restock every season, so often times if we are sold out of an item, we won't be receiving any additional inventory - especially when it's a limited edition color or print. If an item is on sale, we will definitely not be receiving more inventory. However, if an item is returned, it will be restocked and available for purchase, so we recommend checking back periodically to see if an item comes back into stock. You can always reach out to us to ask!

Can I sign up to be notified when an item becomes available?

Sorry, we don't have that feature right now.

 

Order Notifications & Cancellations:

I don’t see an email from you about my order!

Try checking your spam folder! If you still don’t see the email, please reach out to shop@lillap.com with your first & last name, order number (if possible), or the email address you used to place the order, and we will do our best to assist!

Can I cancel my order or change my shipping address?

Our warehouse team works tirelessly to process all orders as quickly as possible! For that reason, we are unable to cancel or make changes to orders once they have been placed. Please reach out to us at shop@lillap.com if you have any questions or concerns.

 

Returns & Exchanges:

What’s your return policy?

We gladly accept returns within 30 days for items in new condition that are not marked final sale.  If you'd like to make a return or exchange, click here.

Full details on our return and exchange policies are below:

  • Final Sale items are nonrefundable and can not be exchanged.
  • Original shipping Charges are nonrefundable.
  • We only accept returns for orders placed on LillaP.com - orders purchased from another retailer must be returned to the original retailer in accordance with their return policy.
  • Exchanges are pending inventory availability, and the new item will not be sent out until the item being returned is en route. If the requested exchange item sells out, you’ll be issued a refund instead.
  • Exchanges are final sale and cannot be returned.

     

    How do I return my order?

    To start your return, please visit lillap.com/returns

    1. Enter your order number and zip code
    2. Select the item(s) you’d like to return and if you’d like to return for a refund, or exchange for another size (pending inventory availability). Repeat as necessary for additional items.
    3. Select “Box & Ship your items using a prepaid label” as your return method
    4. Click “next step,” and you’ll be taken to a summary page. If everything looks correct, click “submit my return.”
    5. Download & print the prepaid UPS return label and drop off your items at any UPS location.
    6. You’ll receive an email once your return has been processed! For exchanges, the UPS label is free - and you’ll receive an email once the new size has shipped. For refunds, you’ll be refunded the cost of the item(s) less shipping costs (if applicable), minus the $7.95 return label fee. Please note that the return label fee for Canadian returns is $20.

     

    How can I exchange my items for another size or color?

    Please complete your return as detailed above, and rather than selecting "return for a refund," select "exchange."

    1. Select “Box & Ship your items using a prepaid label” as your return method
    2. Click “next step,” and you’ll be taken to a summary page. If everything looks correct, click “submit my return.”
    3. Download & print the prepaid UPS return label and drop off your items at any UPS location.
    4. You’ll receive an email once the new size has shipped! 
    5. Please note: exchange orders won't be sent out until the original items have been returned, and exchange orders are final sale and cannot be returned or exchanged.

     

    Do you offer free returns?

    As a small business, shipping and return costs are one of our biggest expenses, so unfortunately we are not able to offer free returns at this time, but we do offer free exchanges!

    If you choose to return for a refund, please note that $7.95 will be deducted from your refund amount to cover the cost of the label. Don't want to pay the label fee? Exchanges are free!

    For returns originating from Canada, the label fee is $20.

    How fast will I be refunded?

    Once your return has been processed, it should be refunded in 1-2 business days. Please note it may take 3-5 business days for the refund to reflect back to your account, depending on your bank.

    Are sale items returnable?

    Yes, all items (including sale items) are returnable, as long as they are not marked as “final sale” or “last call.” These products will be noted as such under the product name and in the bullet points on the product page.

     

    Store Locations:

    Does Lilla P have a store?

    Unfortunately, we closed our NYC store location in 2020. At this time, there are no plans to open a new store location.

    Where can I buy Lilla P in stores? 

    Visit our store locator page here to see a full list of stores that carry Lilla P! 

    Can you check if a store near me has inventory of a certain style?

    Unfortunately, we don’t have visibility into our retail partners’ inventory. However, each store’s contact information is available on our store locator page, so feel free to reach out to any specific locations directly to see what they have!

     

    Marketing Communications:

    How can I sign up for you email/text messaging list?

    When you first come to our website, there will be a window that pops up prompting you to enter your information. If you do, you'll be added to our list and will receive 15% off your order.

    How can I be removed from your email/text messaging list?

    We’re sad to see you go! To unsubscribe from emails, scroll all the way to the bottom of the most recent Lilla P email you’ve received, and you’ll see text that says “unsubscribe.” When you click on that, you will be removed!

    To unsubscribe from text messages, you can reply “stop” to any of our texts, and you will be automatically removed.

    You can also reach out to our team and someone would be happy to assist! Please make sure to include your email address or phone number when submitting your request, otherwise, we won’t be able to remove you.

    Please note: if you opt-out of our marketing emails, you will still receive emails regarding orders & returns.

     

    Gift Cards:

    Can I buy a physical gift card?

    We only offer digital gift cards at this time. If you'd like to purchase one, instructions are below.

    How can I purchase a virtual gift card?

    To purchase a virtual gift card, please send an email to shop@lillap.com with the following information:

    • Your first & last name
    • Your email address
    • Recipient’s first & last name
    • Recipient’s email address
    • Gift card amount
    • Payment information
    • If you’d like the gift card to be sent directly to the recipient, or to you (the card will be in an email, so we can either send it directly to the recipient, or to you first and then you can send it to them)
    @Lillap #LOVELILLAP