Privacy Policy

Welcome to Lilla P! Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our website and interact with our Customer Service. It applies to all information collected through our website and in connection with our online services. By using our website, you agree to this Privacy Policy and consent to our data practices as described.

Purpose of Data Collection

We collect customer information to improve your shopping experience and communicate with you about our products, services, and promotions. Information collected helps us enhance our services, fulfill orders efficiently, and respond to customer inquiries.

Information We Collect

• Personal Details: We collect your name, email, phone number, and address when you place an order or contact our Customer Service.
• Payment Information: We process payment information securely, including credit card details, for order fulfillment. Payment processing is handled by Shopify, our e-commerce provider, which adheres to high security standards.
• Browsing Data: Information about your browser, operating system, IP address, and session interactions is collected for website functionality, improvement, and fraud protection. We may also collect browsing data through unique URLs and cookies to personalize your experience and provide relevant content. Session recordings are anonymized to protect any personal information you provide.

Use of Your Information

• Order Processing: We use your information to fulfill your orders and manage transactions.
• Customer Support: Your details help us provide responsive customer service.
• Marketing Communications: We may send you promotional emails or text messages about our products and services, which you can opt out of at any time.
• Targeted Advertising: We work with third-party vendors to display relevant ads based on your interactions with our site. This may involve sharing pseudonymous browsing data with advertising partners.

No Selling or Renting of Information

We do not sell or rent your personal information to any third parties. Information is only shared as necessary with trusted partners to fulfill orders, process payments, or deliver targeted advertising in line with our Privacy Policy.

Data Security

We employ SSL encryption technology to protect your data. We conduct regular security reviews and updates to safeguard your information. For payment transactions, your billing address and phone number may be confirmed with Visa, MasterCard, American Express, and Discover to authenticate transactions. However, we cannot guarantee complete security and recommend using personal security measures.

Cookies and Tracking

Cookies help enhance your browsing experience by personalizing content, supporting customer service, and improving website navigation. We use cookies to:

• Estimate usage numbers and patterns
• Store information about your preferences to customize the website according to your interests
• Speed up your searches
• Recognize you upon return visits to our website

Most browsers automatically accept cookies, but you can adjust your browser settings to refuse them if you prefer. Please note that disabling cookies may limit certain website features.

Our site respects “Do Not Track” (DNT) signals. If your browser has a DNT signal enabled, we will not place tracking cookies on your device.

Third-Party Services We Use

To enhance your experience, we work with third-party providers who may collect data on our behalf. These services include:

• Analytics and User Behavior Tracking: We use services like Google Analytics and Microsoft Clarity to gather data on-site interactions and improve functionality.
• Advertising and Targeted Marketing: Partners like Meta (Facebook and Instagram), Pinterest, TikTok, and Criteo display ads based on interactions with our site. These services may use cookies and tracking technologies for personalized advertising.
• Email and SMS Communications: Klaviyo and OpenSend manage and send our promotional messages and updates.
• E-commerce Platform and Affiliate Marketing: Shopify powers our e-commerce platform, securely handling orders and customer data. Share-A-Sale manages our affiliate marketing efforts by tracking referrals for commission processing.

To manage preferences with these services, please visit our Do Not Sell My Information page or adjust your settings directly on each platform.

California Privacy Rights

Although Lilla P is a non-covered business under the CCPA and CPRA, we uphold similar standards of transparency and privacy. California residents and all users can inquire about our data practices or request to limit data sharing or delete personal data.

• Privacy Requests: Request to limit data sharing or delete personal information.
• Non-Discrimination: Choosing to exercise privacy rights will not result in discriminatory treatment.

To manage data preferences or request data deletion, visit our Do Not Sell My Information page or submit a written request:

European Economic Area (EEA) Rights

• Your Rights: EEA residents may access, correct, delete, or transfer personal data and object to processing based on legitimate interests.
• Legal Basis: We process data based on contractual necessity, legitimate interests, legal obligations, or consent.

Updating and Correcting Information

If you wish to update or correct any information, please contact Customer Service at shop@lillap.com or call (212) 242-7471. We strive to maintain accurate records for an improved shopping experience.

Contact Information

For privacy-related inquiries or requests, contact Customer Service at shop@lillap.com or call (212) 242-7471.

Policy Updates

We may update this policy periodically. Please review this page regularly to stay informed of any changes.

Consent

By using our website, you consent to collecting and using your information as described in this policy. You may withdraw consent at any time by contacting us.

 

Updated: November 1, 2024