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Returns

 

Returns & Exchanges

We gladly accept returns within 30 days for items in new condition for 1) a refund or 2) an exchange for another size

If you'd like to make a return or exchange, click here. Full details on our return and exchange policies are below:

  • Final Sale items are nonrefundable and can not be exchanged.
  • Original shipping Charges are nonrefundable.
  • We only accept returns for orders placed on LillaP.com - orders purchased from another retailer must be returned to the original retailer in accordance with their return policy.
  • Exchanges are pending inventory availability, and the new item will not be sent out until the item being returned has been mailed back. If the requested exchange item sells out, you’ll be issued a refund instead.
  • Exchanges are final sale and cannot be returned.

 

Return By Mail ($7.95)

To start your return, please visit lillap.com/returns

  1. Enter your order number and zip code
  2. Select the item(s) you’d like to return and if you’d like to return for a refund, or exchange for another size (pending inventory availability). Repeat as necessary for additional items. You may choose to return some items and exchange others
  3. Select “Box & Ship your items using a prepaid label” as your return method
  4. Click “next step,” and you’ll be taken to a summary page. If everything looks correct, click “submit my return.”
  5. Download & print the prepaid UPS return label and drop off your items at any UPS location.
  6. You’ll receive an email once your return has been processed! For refunds, you’ll be refunded the cost of the item(s) less shipping costs (if applicable), minus the $7.95 return label fee. For exchanges, the UPS label is free - and you’ll receive an email once the new size has shipped. 
  7. Please note that the return label fee for returns originating from Canada is $20.

 

Exchange By Mail (Free)

To start your exchange, please visit lillap.com/returns

  1. Enter your order number and zip code
  2. Select the item(s) you’d like to return and select "exchange for another size" (pending inventory availability). Repeat as necessary for additional items.
  3. Select “Box & Ship your items using a prepaid label” as your return method
  4. Click “next step,” and you’ll be taken to a summary page. If everything looks correct, click “submit my return.”
  5. Download & print the prepaid UPS return label and drop off your items at any UPS location.
  6.  For exchanges, the UPS label is free - and you’ll receive an email once the new size has shipped. Please note: exchange orders won't be sent out until the original items have been returned
  7.  Exchange orders are final sale and cannot be returned or exchanged.
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