Returns
Extended Holiday Return Window:
Orders placed between 11/15/21-12/24/21 are eligible for returns through 1/31/22. Please note that the items must still meet the rest of our return policy guidelines listed below.
If you'd like to make a return or exchange, click here. Full details on our return and exchange policies are below.
For international orders, please contact service@lillap.com to initiate your return.
We gladly accept returns within 30 days and in new condition subject to the following guidelines:
- Refunds will be issued within two business days of the inspection. It may take your bank longer to post the refund to your account.
- Final Sale items are nonrefundable and can not be exchanged.
- Shipping Charges are nonrefundable.
- After you request a return, we will email you a return authorization along with a prepaid shipping label, and $6.95 will be deducted from your refund if you choose to use this label.
- Returns are eligible for purchases from LillaP.com only.
- Please note that we are unable to provide a return label for international orders, so return shipping is the customer's responsibility. If you're returning an international order, please email service@lillap.com so we can assist you.
Exchanges (United States Only)
- We do not currently offer exchanges for online purchases.
- Please complete your return as detailed above. You may then place another order for the new items.
- Upon requesting the return, you will receive an email with a promo code that can be used for free shipping on the new order.
- If you used a discount code on your original purchase, please email service@lillap.com with the original order number, and the new item(s) (please include size, color, etc) that you would like to purchase. Someone from our team will email you an invoice to honor the original promotion. Please note that this is only applicable when the same item is repurchased in another size or color, on orders shipped to the US only.
Price Adjustments
- We do offer price adjustments for full-price orders (full-price items, with no promo code) within 7 days of purchase. Please note that price adjusted items become final sale and are not eligible for return or exchange. To request a price adjustment, please reach out to service@lillap.com